SHIPPING AND RETURNS
Canada – Delivery delays
Deliveries of registered and ordinary mail to Canada (postcodes A, B, C, E, G, H, J, K, L, M, N, P, R, S, T, V, X and Y) may be delayed by as much as several months. Canada Post has alerted that it is working with the Canadian Border Services Agency to resolve delays in processing international inbound mail through its Vancouver facility, its gateway for mail originating from the Asia-Pacific.
We ship to most countries in the world. Your item is carefully and securely packed in its actual box. The box is further secured in a strong non-collapsing cardboard box with layers of impact-proof bubble wrap before shipping. Orders will be shipped out in 1-3 working days, subjected to product availability. Estimated time of delivery depends on which mode of delivery selected. Usually, expedited shipping will require 3-5 days (within Malaysia), and registered mail will take 2-3 weeks of delivery time instead.
Buyers will be charged 10% restocking fee for returned shipments of unclaimed packages as it is unfair for us, seller, to bear the costs of both sending and return shipments.
We cannot guarantee product availability; nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may recommend products which have substantially similar functionality and specifications to the products ordered or cancel your order.
We will accept exchange of item if you are not satisfied with your choice of watch. Shipping fees will be charged to the buyer both ways. We can offer you any other watch of your choice with the price difference topped up or refunded. We are not responsible for any return/exchange shipping mishaps. We do not accept faulty watches for return or exchange. All our watches are checked before sending to you. If you watch is not working as expected please drop us an email first.
We do allow return if the item you received is defective or the wrong item is send.
Customers will receive a refund if the purchase was made from our website, it is within 7 days from the receipt of shipment and if the returned goods are in resalable condition.
We accept returns and will refund you for your purchase under the conditions outlined below. To be eligible for return or exchange, all watches must be sent back to us within the first 20 days following the purchase and must be sent back to us in original condition (new and unused) with:
- Proof of purchase with original box/documentation and packaging Watch in original working condition with no defects.
- No scratches, damages whatsoever No resizing, altering of bracelet.
- All shipping, handling and packaging costs will be charged to the buyer.
- Actual shipping costs to the buyer will be deducted from the final refund amount (So even if you did not pay for shipping i.e. opted for Free Shipping, the actual shipping cost will still be deducted from the refund amount).
We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Duty and Tax
Import duties and local taxes are NOT included in the quoted price of goods being delivered to any location. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt. You will also be responsible for clearance of the items by providing all necessary information to the customs if they require it. We are not responsible for any issues whatsoever caused by the customs of your country.